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Scope Note: The process of handling public reaction to an organisation's policies or services. Includes anonymous letters, letters of complaint and letters of congratulations or appreciation received from the public. See GREETINGS for preparing and sending letters of appreciation or condolence. See COMMUNITY RELATIONS - SUGGESTIONS for suggestions received from clients. |
Broader: COMMUNITY RELATIONS Narrower: Allegations Appreciation (letters) Churchlands Redevelopment Complaints Condolences Defamation Non-Preferred Term(s): Complaint/Protest letters |