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Scope Note: The activities associated with the handling and resolution of complaints. Includes handling complaints over any real or perceived sense of being affected by an unlawful or unjust behaviour, decision, action or omission, including (but not limited to) bullying, harassment or discrimination. Also includes complaints regarding the provision of access to opportunities such as training, equipment, promotion, or higher duties. See STUDENT REACTION for complaints / feedback received that require no formal response from the University. Tip: Create a new case file for each complaint raised using the following free text file title convention. <SURNAME OF COMPLAINANT> <CHRISTIAN NAME OF COMPLAINANT> - <BRIEF DESCRIPTION OF THE TYPE OF COMPLAINT> |
Broader: COMMUNITY RELATIONS\PUBLIC REACTION |