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Scope Note: The activities associated with the planning, monitoring and evaluation of services provided to customers by the organisation. See SUGGESTIONS for customer suggestions offered to the organisation. |
Broader: COMMUNITY RELATIONS FLEET MANAGEMENT INFORMATION MANAGEMENT PROPERTY MANAGEMENT Narrower: Access After Hours Support Alternate Dispute Resolution (ADR) Archives Customer Profiles Guarantees of Service (GOS) Help/Information Desks Interpreters Persons with Disabilities Records Surveys User Education Web Sites |