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Scope Note: The process of handling student reaction to the University's policies or services. Includes anonymous letters, letters of complaint and letters of congratulations or appreciation received from students and/or ex students. Tip: Use STUDENT REACTION when no formal response is required or requested for complaints / suggestions received from students. See STUDENT MANAGEMENT - GRIEVANCES - Complaints for complaints received from students that require investigation and / or a formal response from the University. See COMMUNITY RELATIONS - GREETINGS for preparing and sending letters of appreciation or condolence. See COMMUNITY RELATIONS - SUGGESTIONS for suggestions received from clients. |
Broader: STUDENT MANAGEMENT |