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Policy Code: sa004  
Policy Title: Student Complaints  
Keywords: complaints, administration, quality  
Summary: The purpose of the Student Complaints Policy is to provide a constructive service environment that supports individuals to make or respond to complaints, and the University to learn from complaints. Accordingly this Policy outlines the principles, roles and responsibilities in relation to student complaint handling at ECU.  
Revision Date: 01/05/2019  
Effective Date: 18/10/2016  
File Number: SUB/7408  
Policy Owner: Director, Office of Governance Services
Policy (.txt): Download .txt File Download txt file [ .txt | 29.67 kb ]
Policy (.pdf): Download .pdf File Download pdf file [ .pdf | 443.24 kb ]
Direct URL: If you want to link directly to this policy you can use the following link. 0000000164
Categories: Student